Refund policy

At Rumabelle, we take pride in the quality of our products. If you receive an item that is damaged or faulty, we are committed to making it right.

Return Window

Returns are accepted within 7 days of receiving your order.

Eligibility

We accept returns for damaged or faulty items only. Items that have been used or have minor defects may still be eligible, provided they are in reasonable condition.

All products, including sale items and bundles, are eligible for return.

How to Request a Return

To initiate a return, please contact us at hello@rumabelle.com within the return period. Include clear photos of the issue to help us assess your request.

Return Method

Please contact us first before returning any items so we can advise you on the appropriate return method.

For customers located within Kuala Lumpur and selected areas of Selangor, we may arrange a pickup.
For other locations, customers are responsible for shipping the item back to us.

Return shipping costs are to be borne by the customer.